Refund Policy
Introduction
At Stockable, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including our website and any related applications.
1. Eligibility for Refunds
Refunds are considered under the following conditions:
Service Dissatisfaction: If you are not satisfied with the quality of our services and have attempted to resolve the issue with our support team without success.
Service Non-Delivery: If the service you purchased was not delivered as described or was not delivered at all.
Technical Issues: If technical problems on our end prevented you from using the service, and we are unable to resolve these issues in a reasonable time frame.
2. Refund Request Process
To request a refund, please follow these steps:
Contact Support: Reach out to our customer support team at [Your Email Address] or [Your Phone Number] within [X] days of the purchase date. Provide your order details, the reason for the refund request, and any relevant documentation or evidence.
Review and Response: Our support team will review your request and respond within [Y] business days. We may request additional information or clarification to process your request.
Refund Decision: Based on our assessment, we will inform you of our decision. If approved, the refund will be processed as described below.
3. Refund Approval and Processing
Refund Approval: If your refund request is approved, we will notify you via email and process the refund to the original payment method used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Partial Refunds: In some cases, we may offer a partial refund based on the nature of the issue and the portion of the service that was delivered satisfactorily.
Non-Refundable Items: Certain items or services may be non-refundable, including but not limited to:
One-time consultation fees
Services that have already been fully delivered and utilized
Customized or personalized services that cannot be resold or reused
4. Exceptions
Refunds may not be granted in the following situations:
Change of Mind: If you simply change your mind after purchasing a service.
Failure to Provide Required Information: If you fail to provide the necessary information or documentation needed to deliver the service.
Violation of Terms: If you violate our Terms and Conditions or engage in fraudulent or abusive activities.
We are here to help and ensure that your experience with Stockable is a positive one. Thank you for your understanding and cooperation.
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By using our services, you agree to this Refund Policy and acknowledge that you have read and understood it.
FAQ's
We offer stock portfolio management, trading account setup and management, market analysis, and personalized investment strategies.
Contact us through our website or call our support team to schedule a consultation.
Our fees are competitive and based on the services you choose. Contact us for a detailed quote.
Testimonials
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Shams W.Pawel